{"id":57,"date":"2019-03-28T22:27:36","date_gmt":"2019-03-28T22:27:36","guid":{"rendered":"http:\/\/councilsoftware.com.au\/?page_id=57"},"modified":"2019-04-04T00:20:10","modified_gmt":"2019-04-04T00:20:10","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/councilsoftware.com.au\/index.php\/it-service-management\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"\n<p>versaSRS provides your organisation with the tools to produce required outcomes, and be positioned to support any new processes you may introduce down the track.<\/p>\n\n\n\n<p><strong>A Genuine Enterprise Level Service Management Solution<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Processing 65,000 cases on average per month<\/li><li>Servicing over 100,000 employees &amp; customers globally<\/li><li>Transactions in excess of 1,000,000 per month<\/li><li>Reducing average case resolution to 2 Days<\/li><li>Saving valuable Time and Money<\/li><\/ul>\n\n\n\n<p><strong>&#8230; and achieving this for ONE versaSRS customer 24\/7 for the last 10 years.<\/strong><br><\/p>\n\n\n\n<p>With over 6000 registered implementations worldwide, versaSRS has a diverse user base covering small to enterprise organisations in both the public and private sectors.<\/p>\n\n\n\n<p>versaSRS is browser-delivered feature-rich and flexible Professional Services Automation software (PSA) including both an incident request management and CRM module. <\/p>\n\n\n\n<p><strong>Feature Rich<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Email Enabled<\/li><li>Template Responses<\/li><li>One-Click Ticket Creation<\/li><li>Calendar View<\/li><li>SLA Routing Rules<\/li><li>Customisation<\/li><li>Custom Fields<\/li><li>Tasks\/Workflow<\/li><li>Scheduled Cases<\/li><li>Knowledge Base<\/li><li>Service Catalogue \/ Service Portal<\/li><\/ul>\n\n\n\n<p><strong>Service Management<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Multi Tenancy<\/li><li>Extended Auditing<\/li><li>Reporting\/Metrics\/KPIs\/BI<\/li><li>Multiple Uses<\/li><li>Extended Security Model<\/li><\/ul>\n\n\n\n<p><strong>ITIL Framework<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Incident Management<\/li><li>Problem Management<\/li><li>Change Management<\/li><li>Workflow\/Approvals<\/li><li>Asset Discovery &amp; Management<\/li><\/ul>\n\n\n\n<p><strong>Customer Relationship Module (CRM)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Built-In CRM<\/li><li>Contracts Management<\/li><li>Correspondence Module<\/li><li>Synchronisation of Global Directory\/Employee Data<\/li><\/ul>\n\n\n\n<p><strong>Cutting Edge Technology<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Web-Based<\/li><li>Cross-Browser Support<\/li><li>Update Management<\/li><li>.NET Framework<\/li><li>Intuitive Look &amp; Feel<\/li><\/ul>\n\n\n\n<p><strong>Extended Features<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>My Home Dashboard View (showing Operator Call Load &amp; Status)<\/li><li>Global Dashboard View (showing Call Load &amp; Status across your Organisation)<\/li><li>Full Management Assign Capabilities<\/li><li>Custom Forms Creation (Forms Module)<\/li><li>Comprehensive File Attachment Capabilities<\/li><li>In-built Document Management System<\/li><li>Easy Call Re-Assignment to an Individual or Skill Group<\/li><li>New Call and Due Date Alerts<\/li><li>Call Escalations<\/li><li>Parent\/Child Calls<\/li><li>Action Escalations<\/li><li>Billing Module<\/li><li>Queue, Skill Group, User Call Watcher Notifications<\/li><li>Customizable Prioritisation of Calls<\/li><li>Event Manager<\/li><li>Customizable Look-up-lists<\/li><li>Plus much, much more &#8230;<\/li><\/ul>\n\n\n\n<p><a href=\"http:\/\/www.versasrs.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Visit the versaSRS.com website to discover more. (opens in a new tab)\">Visit the versaSRS.com website to discover more.<\/a><\/p>\n\n\n\n<p>versaSRS is available in three editions:<\/p>\n\n\n\n<p><strong>versaSRS&nbsp;Starter<\/strong><\/p>\n\n\n\n<p>versaSRS Starter provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Incident Management System (IMS). It contains the core Incident Module, plus other modules.<br><\/p>\n\n\n\n<p><strong>versaSRS&nbsp;Pro<\/strong><\/p>\n\n\n\n<p>versaSRS Pro delivers both IMS and Problem Management &#8211; typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning.<br><\/p>\n\n\n\n<p><strong>versaSRS&nbsp;Enterprise<\/strong><\/p>\n\n\n\n<p>For companies requiring the full ITIL framework, versaSRS Enterprise is ideally suited to SME and large corporations &#8211; and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>versaSRS provides your organisation with the tools to produce required outcomes, and be positioned to support any new processes you may introduce down the track. A Genuine Enterprise Level Service Management Solution Processing 65,000 cases on average per month Servicing over 100,000 employees &amp; customers globally Transactions in excess of 1,000,000 per month Reducing average case resolution to 2 Days Saving valuable Time and Money &#8230; and achieving this for ONE versaSRS customer 24\/7 for the last 10 years. With over 6000 registered implementations worldwide, versaSRS has a diverse user base covering small to enterprise organisations in both the public&#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/councilsoftware.com.au\/index.php\/wp-json\/wp\/v2\/pages\/57"}],"collection":[{"href":"https:\/\/councilsoftware.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/councilsoftware.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/councilsoftware.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/councilsoftware.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":2,"href":"https:\/\/councilsoftware.com.au\/index.php\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":129,"href":"https:\/\/councilsoftware.com.au\/index.php\/wp-json\/wp\/v2\/pages\/57\/revisions\/129"}],"wp:attachment":[{"href":"https:\/\/councilsoftware.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}