Case Management For The Future
Transform your organisation’s HR & Payroll departments. Add governance and measure to requests and services. Create visibility across your organisation and improve efficiencies.
Workflow
Electronic forms can be integrated into the solution to improve and automate service requests and business workflow
Streamlining
Service Level Improvements Via One Click Templates to predefine and set SLAs.
Compliance
The solution provides security and SOX compliance. Configuration can be tailored to suit the business.
A few examples where versaSRS workflows streamline process:
- Enquiry Management
- Stop Payment Request
- Unqualified Payment
- Periodic Reporting
- Payroll Processes
- Payroll Escalations
- Re-Open Closed Case
- Payroll Error Register
- Off-Cycle Payment Requests
- Contact HR/Payroll Admin Hub
“Quick Link” Employee requests are used to create cases when they are initiated via a customer walk-in or telephone call. A template is used to pre-populate the content of the enquiry.
The Admin Hub can prioritise cases within the business for processes such as Payroll Escalation, creating a Letter of Offer or Employee On-boarding.
HR Central Admin can engage HR Admin Hubs via internally raised cases. The business have visibility across assets for extended reporting capabilities.
Filling The ERP Gaps
“versaSRS is able to adapt to a lot of different processes. So, you’re able to set it up either based on operations or you can also set it up based on work. So, who is doing the work, why are they doing it, when are they doing it and how fast are they doing it. With that you can actually measure your productivity. So, in order to get to the future, you would definitely need to be able to project and you would need to be able to have that back up information. The versatility of has shown us that it will be able to lead us into the future successfully.”