versaSRS provides your organisation with the tools to produce required outcomes, and be positioned to support any new processes you may introduce down the track.
A Genuine Enterprise Level Service Management Solution
- Processing 65,000 cases on average per month
- Servicing over 100,000 employees & customers globally
- Transactions in excess of 1,000,000 per month
- Reducing average case resolution to 2 Days
- Saving valuable Time and Money
… and achieving this for ONE versaSRS customer 24/7 for the last 10 years.
With over 6000 registered implementations worldwide, versaSRS has a diverse user base covering small to enterprise organisations in both the public and private sectors.
versaSRS is browser-delivered feature-rich and flexible Professional Services Automation software (PSA) including both an incident request management and CRM module.
Feature Rich
- Email Enabled
- Template Responses
- One-Click Ticket Creation
- Calendar View
- SLA Routing Rules
- Customisation
- Custom Fields
- Tasks/Workflow
- Scheduled Cases
- Knowledge Base
- Service Catalogue / Service Portal
Service Management
- Multi Tenancy
- Extended Auditing
- Reporting/Metrics/KPIs/BI
- Multiple Uses
- Extended Security Model
ITIL Framework
- Incident Management
- Problem Management
- Change Management
- Workflow/Approvals
- Asset Discovery & Management
Customer Relationship Module (CRM)
- Built-In CRM
- Contracts Management
- Correspondence Module
- Synchronisation of Global Directory/Employee Data
Cutting Edge Technology
- Web-Based
- Cross-Browser Support
- Update Management
- .NET Framework
- Intuitive Look & Feel
Extended Features
- My Home Dashboard View (showing Operator Call Load & Status)
- Global Dashboard View (showing Call Load & Status across your Organisation)
- Full Management Assign Capabilities
- Custom Forms Creation (Forms Module)
- Comprehensive File Attachment Capabilities
- In-built Document Management System
- Easy Call Re-Assignment to an Individual or Skill Group
- New Call and Due Date Alerts
- Call Escalations
- Parent/Child Calls
- Action Escalations
- Billing Module
- Queue, Skill Group, User Call Watcher Notifications
- Customizable Prioritisation of Calls
- Event Manager
- Customizable Look-up-lists
- Plus much, much more …
Visit the versaSRS.com website to discover more.
versaSRS is available in three editions:
versaSRS Starter
versaSRS Starter provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Incident Management System (IMS). It contains the core Incident Module, plus other modules.
versaSRS Pro
versaSRS Pro delivers both IMS and Problem Management – typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning.
versaSRS Enterprise
For companies requiring the full ITIL framework, versaSRS Enterprise is ideally suited to SME and large corporations – and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.