Anyone involved in property maintenance or asset management will attest to the sheer volume of tasks, the diversity and detailed nature of the job. Being able to prioritise and track the tasks at hand are the collective linchpin of a controllable process. So often where this process falls down is right at the gateway. Requests coming in to personal or group inboxes provide no transparency of volume, status or turn-around time. But consider the contrast to a process where this information is visible.

Consider how much more effective a team can be when they can share their knowledge and their workload and see tangible progress.

This has certainly been the experience of the Corporate Property Team at the City of Adelaide, notes Jannis Seccafien, Customer Service Officer – Property. With over 300 assets comprising buildings, parklands and leased properties, the need to streamline all requests into one area was critical for the team and their customers. Already utilised by the City of Adelaide’s IT department, versaSRS was the obvious software solution to meet their requirements.